TK Team Leader Performance Review Team Leader Performance Review Name(Required) First Last Date(Required) DD slash MM slash YYYY Position(Required) Assessors Name(Required) Assesors Position(Required) PERFORMANCE OBJECTIVESPunctual and professional each shift(Required) OUTSTANDING EXCEEDS EXPECTATIONS MEETS EXPECTATIONS NEEDS IMPROVEMENT BELOW EXPECTATIONS Follows uniform and grooming standards, eg wearing name badge, wearing radio, having hair tied back.(Required) OUTSTANDING EXCEEDS EXPECTATIONS MEETS EXPECTATIONS NEEDS IMPROVEMENT BELOW EXPECTATIONS Effectively and efficiently communicates with team members and management(Required) OUTSTANDING EXCEEDS EXPECTATIONS MEETS EXPECTATIONS NEEDS IMPROVEMENT BELOW EXPECTATIONS Follows the clubs values eg, showing integrity and commitment to excellence(Required) OUTSTANDING EXCEEDS EXPECTATIONS MEETS EXPECTATIONS NEEDS IMPROVEMENT BELOW EXPECTATIONS Follows OH&S procedures to ensure safe work practice(Required) OUTSTANDING EXCEEDS EXPECTATIONS MEETS EXPECTATIONS NEEDS IMPROVEMENT BELOW EXPECTATIONS Leads by example and is commited to teaching staff new skills(Required) OUTSTANDING EXCEEDS EXPECTATIONS MEETS EXPECTATIONS NEEDS IMPROVEMENT BELOW EXPECTATIONS ROLE SPECIFIC RATINGS – Rating scale 1-10 – (1 = Serious improvement needed, 10 = Perfect Performance)HANDLING COMPLAINTS(Required)Please enter a number from 1 to 10. Deals with the complaint according to the circumstances. Tries other options before resulting to a refund. Takes the time to hear the patron out. Isn’t afraid to face a disgruntled customer. CARE OF CUSTOMERS(Required)Please enter a number from 1 to 10. Makes sure the customers in our café are the number one priority and drives the staff to have that mindset too. Conducts check by check on all meals to ensure everyone is happy. Makes an effort to get to know and remember customers that visit the café, allowing them to always feel valued and welcomed. ABILITY TO MULTITASK(Required)Please enter a number from 1 to 10. Is able to move from section to section with ease always assisting where necessary. Keeps an eye out for any areas that may need your assistance or another staff member’s assistance and delegate accordingly. HANDLING STAFF(Required)Please enter a number from 1 to 10. Interacts with staff in professional yet friendly and understanding matter. Gives staff direction to ensure they are constantly doing what is expected of them. Appropriately documenting any staff performance/ personal issues. Sending staff home and on breaks according to the levels of trade on that day. Completes time target authorisations. OPENING/CLOSING CAFE(Required)Please enter a number from 1 to 10. Ability to open and close the café in a timely manner. Completes temperature checks and closing procedures. Has Café ready for the next day upon closing at night. Completes shift report. Correctly changes/updates specials including both on paper and on the POS system. OVERALL COMMENTS(Required)EVALUATIONOVERALL PERFORMANCE RATING – MID YEAR OUT OF /50(Required)Please enter a number from 1 to 50.OVERALL PERFORMANCE RATING – FULL YEAR OUT OF /50(Required)Please enter a number from 1 to 50.DEVELOPMENT GOALS(Required)EMPLOYEE SIGNATURE(Required)By signing this you confirm this review has been explained to you and you understand the grounds by which you are being tested on.Date(Required) DD slash MM slash YYYY Signature(Required)Date(Required) DD slash MM slash YYYY