TK/Bravo TL Training – Training Plan TK/Bravo TL Training – Training Plan Staff Name*Restaurant ManagerDate DD slash MM slash YYYY Introduction/Main OverviewCompetencies* Rundown of each TK Training plan (F&B Attendant, Barista, and Bar), and Bravo Training Plans Follows uniform standards and grooming standards (“Routine Check Up” up to date) Ensured confidence in most areas of Bravo and The Kitchen restaurant Has both their RSA and RSG How to follow WHS procedures to ensure safe work practice Lesson on how to effectively communicate with team members and management How to lead by example – helping in all areas of the restaurants or assigning staff to those areas, being calm and patient, and encouraging staff to do their best work How to know when to send staff home – rostered times, when we are quiet, who’s done a split shift and who hasn’t, best possible way to save hours How we determine who is on 2-bite check in what area Allocating staff to do floor checks How to write up a shift report and standard email etiquette Explain iPad contents – including our Monthly checklists, Tango and The Qube booking forms etc. TK: PASS section overview and details – looking out for other areas when on pass, minimum staff behind pass, what things to add to meals (steak knives for steaks etc.) Where to locate and access the Gunnebo to collect tills – make sure they have their own login How to create a Bar Tab CommentsOpening/ClosingCompetencies* Rundown of TK or Bravo opening procedures Best time to access the Gunnebo to collect tills How to dispense money from cash recycler Bravo: How to open TAB/Keno section and check Kiosks Checking off both the “opening procedures”, “bar opening procedures”, and “temp check FOH” for either TK or Bravo on iPad every morning and lesson on how to fill out temp check Check if there are any notes left in the comms book and where to locate TK: Check daily specials and if Menu board has been updated correctly for our cakes Check bookings for the day - including night in case you need extra staff and if there are any pre-orders Making sure the timesheet is printed out - check who is doing 2-bite checks in what area and who might need breaks working over six hours Keeping notes on shift (both general notes for handover and report notes) TK: Run through of what turnovers we have in each area after lunch - Has the barista done their shopping and are there any jobs still to be done once they clock off? Has the bartender cut up lemons and limes? Has meet and greet completed their hand over with another staff member? Completing lunch shift report Authorising staff timesheets on Humanforce Handover to closing TL – anything from special changes, what staff have been sent home or staff that have had to be replaced, any complaints from the day etc. Close Competencies* Rundown of TK or Bravo closing procedures Keeping notes on shift (both general notes for handover and report notes) Check bookings for the night - including next day in case you need extra staff and if there are any pre-orders Check who is doing 2-bite checks in what area Importance of reminding staff of their role on a busy night e.g. POS1 needs to be the main person keeping an eye on till in TK, or in Bravo who is making cocktails/watching TAB Best time to access the Gunnebo to deposit tills How to deposit tills (z read) and how to deposit them in cash recycler TK: Double checking staffs’ areas before they head off/all need to complete their iPad checklists and if they can help in other sections Bravo: Double checking the restaurant floor is neat and tidy/bookings are ready for next day before sending anyone home Leaving timesheet/any notes that you have for opening TL on bench Authorising staff timesheets on Humanforce CommentsHumanforceCompetencies* TK: Printing out the next day’s timesheet, and why we print out timesheets for the pass and another for BOH for the staff to look at Bravo: if the end of the week – how to print off weekly rosters How we authorise staff members after they have signed off How we alter rosters How we send out Humanforce messages CommentsEnd of TrainingCompetencies* Reiterating what has been learnt Checking if staff member has any other questions Give staff member their self-assessment form to fill out Additional Comments