– Greets each customer with a warm demeanor and a smile
– Maintains appropriate body language eg, no slouching or leaning on the bench
– Re-reads the order back to the customer before finalizing the sale t ensure no errors or miscommunications
– Keeps area tidy and free of clutter
– Is aware of all daily specials
– Charges for all extras and substitutions
– Serves all customers in a quick and efficient matter
– Makes and effort to up-sell
– Takes the time to be aware of all current promotions and products on offer
– Keeps area tidy and stocked
– Assists meet and greet by keeping an eye on front door and radioing when assistance is needed
– Sets up bookings on the appropriate tables, always making a effort to give the best suited table to each booking
– Greeting each and every customer before they enter the cafe, making it a priority to assist them to a table and explain the dining process
– Carrying a portable phone at all times to take bookings that come through
– Interacting with guests and ensuring all are satisfied with their experience
– Full hands in, full hands out, is the floor moto. Whilst on the floor staff member is always keeping an eye on PASS to run any meals and keeping an eye on the floor to clear and empty plates
– Cleared tables are wiped down
– Responds to all radio calls where possible
– Cleans when there is spare time and limited usual duties to complete
– Interacts with guests in a positive and welcoming manner
– Collects cutlery and water for patrons who require it
Observant of potential hazards, allowing for a safe environment
– Fills all incoming orders quickly and efficiently
– Keeps area and cloths clean at all times
– Maintains a full and eye grabbing cake cabinet, making sure all cakes are rotated and recorded correctly
– Keeps area stocked up and ready for the next barista on shift eg, appropriate shopping don, cakes defrosted and fruit cut up
– Helps on the floor when appropriate