Bravo New Staff Training Guide Bravo New Staff Training Guide NEW Staff Member Name(Required) First Last Day OneIndroduction to staff(Required) Done Not Done Sizing of Beers (Pots,Schooners, Pints, Bravo schooner, Bravo Pint, wine Glasses etc.)(Required) Done Not Done Basic Rundown of the POS system(Required) Done Not Done How to serve a customer (Effectively)(Required) Done Not Done Basic rundown of where to find stock in the bar, spare glasses, straws, lemon, limes, juices etc)(Required) Done Not Done Rundown of the Bravo menu & the current specials(Required) Done Not Done Current Drink Specials Explained(Required) Done Not Done Cleaning procedures (Use of glasswasher, cleaning & clearing tables, specific bins for wines & stubbies etc.)(Required) First Choice Second Choice Day One Comments:Day TwoTAB & Keno introduction – Always check they have completed the online TAB compliance prior to starting, if so proceed with teaching the basics(Required) Done Not Done RSA Requirements & Club policies etc.(Required) Done Not Done More follow up training on the POS (Food Orders for Bravo & TK's, Learning Drink menu further)(Required) Done Not Done Lunch/Dinner service rundown(Required) Polishing/Folding cutlery Running meals Clearing tables Wiping down tables Resetting tables Select AllDay Two CommentsDay ThreeIntroduction to Bravo Cocktails (where to find syrups, the difference in glasses etc) a few testers are never a bad idea(Required) Done Not Done Tray service(Required) Done Not Done Reinforcing customer service with a smile, problem solving (who to contact in the event of a refund, a complaint, intox etc)(Required) Done Not Done Learning how to work the pass (proper procedures etc)(Required) Done No Done Day Three CommentsDay FourA thorough run down of opening/closing procedures, (what is expected)(Required) Done Not Done RSA procedures in Bravo after 12pm(Required) Done Not Done Show new starter where to find staff contact list, explain the 2 way radio and what channels certain people/departments are on, mainly how to contact a DM(Required) Done Not Done Show the starter all the storage rooms upstairs (milk/juice fridge, where to find straws, takaway containers etc)(Required) Done Not Done Go over TAB and Keno again, more indepth this time (how to solve problems, how to search for locations etc)(Required) Done Not Done Day Four CommentsDay FiveMore in depth training of TAB & Keno (cancelling tickets, account deposits/withdrawals, TAB compliance etc.)(Required) Done Not Done More RSA training:(Required) Quiz on club policies regarding RSA Signs to look out for when someone is intoxicated Offering low or non-alcoholic beverages as an alternative Asking for ID (Including what ID is acceptable) Select AllAfter the first week is done, check in with them to see how they are feeling about everything. Ask if there is anything they need more help with etc. (if so run through what is required)Supervisor Signature(Required)